Privacy Policy

Depending on how you interact with IMT Trip Inc., we may collect information such as:

• Name
• Telephone number
• Email address
• Pickup and destination addresses
• Appointment or requested transportation times
• Transportation type requested
• Wheelchair or mobility assistance requirements
• Information about escorts or caregivers
• Facility or responsible-party information
• Payment or billing information, when applicable
• Communications you send to us
• Other information reasonably necessary to arrange or provide transportation

Our website may also collect technical information associated with normal website operation, such as browser or device information, IP address, pages visited, and cookie or similar technology information where those technologies are enabled.

Because we provide non-emergency medical transportation, information provided when requesting transportation may reveal information related to healthcare appointments, mobility needs, medical facilities, or other health-related circumstances.

Please provide only the information reasonably necessary for us to arrange and safely provide transportation. We do not request that customers submit detailed medical records, diagnoses, Social Security numbers, or other unnecessary sensitive information through general website forms.

We use your information to:

• Process transportation requests
• Schedule and coordinate trips
• Communicate with passengers, caregivers, facilities, and authorized representatives
• Confirm, modify, or cancel transportation
• Assign appropriate vehicles and drivers
• Provide wheelchair or mobility accommodations
• Process payments or billing
• Maintain trip and business records
• Respond to questions and customer-service requests
• Comply with contracts and applicable laws
• Improve our website and services
• Protect passengers, drivers, employees, and our business

We may disclose information when reasonably necessary to provide transportation or conduct our business, including to:

• Drivers and authorized IMT Trip personnel
• Healthcare facilities and care facilities involved in coordinating a trip
• Transportation brokers
• Insurance or benefit administrators
• Government programs or agencies when applicable
• Payment processors
• Website, communications, hosting, or technology service providers
• Professional advisers
• Law enforcement or government authorities when required by law

We seek to limit disclosures to information reasonably necessary for the applicable purpose. IMT Trip Inc. does not sell customers’ personal or health-related information for money.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain business and transportation records, satisfy contractual obligations, resolve disputes, and comply with applicable legal, insurance, tax, Medicaid, broker, or regulatory requirements.

Our website may use cookies and similar technologies required by the website, booking tools, mapping/location functions, security features, or other enabled website services. We do not identify a specific analytics or advertising provider in this policy unless that provider is actually enabled on the website. Additional information is available in our Cookie Policy.

Our website may contain links to websites or services operated by third parties. IMT Trip Inc. is not responsible for the privacy or security practices of websites that we do not control.

Our transportation services may be provided to minors when appropriately arranged by a parent, guardian, healthcare provider, facility, broker, or other authorized party. Our website is not intended to solicit personal information directly from children without appropriate authorization.

You may contact us to ask questions about personal information you have provided to us or request that inaccurate contact information be corrected. Certain information may need to be retained where required for legitimate business, contractual, regulatory, billing, insurance, or legal purposes.

If you provide an email address or mobile telephone number, we may use it to communicate with you about transportation requests, confirmations, driver arrival information, schedule changes, customer-service matters, or other service-related communications. Marketing text messages, if offered, will be subject to applicable consent requirements and our SMS/Text Messaging Policy.

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations. The effective date displayed at the top of this policy indicates the latest revision.