Accessibility Statement

01 Our Accessibility Commitment

IMT Trip Inc. is committed to providing transportation services in a respectful and nondiscriminatory manner and to improving accessibility for individuals with disabilities.

We aim to understand passengers’ needs and consider appropriate assistance and accommodations in connection with our transportation services.

02 Nondiscrimination

IMT Trip Inc. does not unlawfully discriminate in providing transportation services on the basis of disability or any other status protected by applicable law.

We are committed to treating passengers with dignity and respect throughout the transportation process.

03 Transportation Accessibility

We provide ambulatory and wheelchair-accessible transportation based on the transportation service requested and vehicle availability.

Customers who require wheelchair-accessible transportation, mobility assistance, or another reasonable accommodation should tell us when scheduling transportation whenever possible so that we can appropriately prepare for the trip.

We will consider reasonable requests for modifications or assistance consistent with applicable law and safe transportation practices.

04 Wheelchairs & Mobility Devices

We make reasonable efforts to safely accommodate wheelchairs and mobility devices that can be transported and secured using our available vehicles and equipment.

Please provide relevant information regarding your mobility device when booking transportation if special arrangements may be required.

05 Website Accessibility

IMT Trip Inc. is committed to making its website reasonably accessible and usable.

If you experience difficulty accessing information on our website, please contact us so we can provide the information through an alternative method when reasonably available.

We welcome feedback that can help us identify accessibility concerns and improve the website experience.

06 Request Accessibility Assistance

To request transportation-related accessibility assistance or report an accessibility concern, contact IMT Trip Inc.

If possible, please describe the assistance you need so we can appropriately address your request.

Providing this information when scheduling transportation whenever possible can help us review available options and prepare for your trip.